How to Cancel Virgin Media TV & Broadband UK

Want to cancel your Virgin Media broadband or TV package? Whether you’re switching providers, moving house, or cutting down on bills, this guide explains how to cancel Virgin Media in the UK, avoid early disconnection fees, and return your equipment properly.

📋 What to Know Before You Cancel

Virgin Media contracts are usually 18 months. If you’re still in contract, you may face early cancellation charges. If you’re out of contract, you’ll need to give 30 days’ notice to cancel.

Equipment like your Hub, TV box, or WiFi boosters may need to be returned.

✅ Cancel via Web Browser

Virgin Media does not currently allow you to cancel online. You must contact them via phone or live chat.

However, you can log in to check your contract details:

  1. Visit www.virginmedia.com and log into My Virgin Media
  2. Go to My Bills or My Package to check your contract term and charges
  3. Use the contact details below to start cancellation

☎️ Cancel by Phone or Live Chat

To cancel your service:

✅ Make sure to ask for confirmation of cancellation, and confirm when your final billing date will be.

💡 You may be offered a retention deal — only accept if it suits your needs.

📦 Return Your Equipment

Virgin Media typically asks you to return:

  • Your Hub router
  • TV 360 or V6 boxes
  • Mesh boosters or WiFi Pods

They’ll post you a prepaid returns pack. If you don’t return the equipment, you may be charged — usually £40–£100 per item.

💬 Still Being Charged?

If your cancellation wasn’t processed properly:

  • Check for confirmation email or My Virgin Media status
  • Make sure you gave 30 days’ notice
  • Contact customer support with your cancellation reference

Virgin Media may continue billing if the cancellation wasn’t fully confirmed.

🗑️ Delete Your Account (Optional)

To fully delete your account and request removal of personal data:

Ask to close your account and request data removal under UK GDPR

Contact Virgin Media customer support