How to Cancel HelloFresh Plan (UK)

If HelloFresh isn’t working for you anymore – whether it’s due to cost, schedule, or just wanting a break – here’s how to cancel quickly and easily. You’ll also find tips on how to pause instead, and what to do if you’re still being charged.

📋 What to Know Before You Cancel

Here are a few key things to keep in mind before you cancel your HelloFresh subscription:

  • Cancellation Deadline: You must cancel by 11:59 PM, five days before your next scheduled delivery to avoid being charged.
  • Confirmation Email: Always check your inbox for a cancellation confirmation to ensure the process went through.
  • Skipping Isn’t Cancelling: Skipping a week won’t stop future charges – a full cancellation is needed if you want to stop boxes completely.
  • Rejoining Later: Cancelling doesn’t delete your account. You can log in and restart your plan anytime.

✅ How to Cancel HelloFresh UK Online

You can cancel your HelloFresh UK subscription directly through their website – HelloFresh.co.uk:

  1. Log in to your HelloFresh account.
  2. Click your name (top right), then go to ‘Account Settings’.
  3. Scroll down and select ‘Cancel Plan’ under your subscription details.
  4. Follow the steps on screen to complete your cancellation.
  5. Look out for a confirmation email – this confirms the process is complete.

Important: You must cancel by 11:59 PM, five days before your next delivery. Otherwise, your next box will still be charged and sent.

📱 How to Cancel in the HelloFresh App

Prefer to cancel on your phone or tablet? Use the HelloFresh app:

  1. Open the HelloFresh app and tap your profile icon.
  2. Go to ‘Plan Settings’.
  3. Tap ‘Cancel Plan’.
  4. Follow the steps to confirm cancellation.

The same deadline applies – cancellations must be made five days before your next delivery.

🔄 Can I Pause HelloFresh Instead?

Yes. If you just want to take a short break from deliveries, you can skip upcoming boxes or pause your plan temporarily:

To pause long-term: HelloFresh doesn’t offer a dedicated pause option, so it’s best to cancel – you can always re-join later. You may even be offered a discount to tempt you back.

To skip a week: Log in, go to the calendar, and click ‘Skip Week’ on any future box.

💬 Still Being Charged?

If you’ve cancelled but were still billed for a box, it’s usually because the cancellation came after the weekly cut-off.

  • Double-check your cancellation email to confirm the date.
  • Contact HelloFresh customer service for help (details below).

📞 Contact HelloFresh UK

If you’re struggling to cancel or need help with charges, use one of the following options:

🥄 Looking for an Alternative?

If HelloFresh wasn’t quite right, here are a few other popular UK meal kit services you could try:

ServiceKey Features
Gousto75+ recipes weekly, good flexibility
Green ChefKeto, vegan, and health-focused options
Mindful ChefNutrition-led, low-carb, no refined sugars

🗑️ Delete Your HelloFresh Account (Optional)

Cancelling your plan stops future deliveries, but your HelloFresh account will remain active unless you request deletion.

To delete your account completely:

  1. Go to the HelloFresh Contact Page
  2. Choose “Other” as your topic
  3. Request full account deletion in the message box

Alternatively, you can reach out via:

🔐 Note: Deleting your account removes your data and order history, and you’ll need to create a new account if you return in future.