How to Cancel EE Mobile Contract UK

Looking to cancel your EE mobile phone contract? Whether you’re switching providers, cutting costs, or no longer need the service, this guide walks you through exactly how to cancel — with or without keeping your number.

We cover all your options, including using a PAC or STAC code, cancelling by phone, and how to avoid unexpected fees. Here’s everything you need to know.

📋 What to Know Before You Cancel

EE mobile contracts typically run for 24 months. If you’re still within your minimum term, you may be charged an early termination fee. If you’re out of contract, you can cancel with 30 days’ notice and no penalty.

✅ You can keep your number or request a new one when switching
✅ Switching to another provider may allow for automatic cancellation
✅ You can cancel via PAC or STAC code, by phone, or by contacting EE directly

To check if you’re still in contract and what charges may apply, text INFO to 85075 — EE will respond with your current contract status and any potential exit fees.

✅ Cancel via PAC or STAC Code (Switching Providers)

If you’re moving to a new network, these codes let you cancel quickly:

🔁 Want to keep your number?

  • Text PAC to 65075
  • You’ll receive a PAC code and any fee info
  • Give this to your new provider — they’ll transfer your number and cancel EE for you

🔄 Want a new number?

  • Text STAC to 75075
  • You’ll get a STAC code to cancel your number and account
  • Give this to your new provider to start the switch

Once used, EE will cancel your contract within 1 working day and apply your 30-day notice from that date.

☎️ Cancel by Phone or Chat (Without Switching)

If you’re not switching to a new provider and simply want to cancel:

  1. Call EE:
    • From an EE phone: 150
    • From other phones: 07953 966 250
  2. Or, use live chat via the My EE app or EE contact page

You’ll need to:

  • Verify your identity
  • Confirm your 30-day notice period
  • Request written confirmation of the cancellation

📧 Top tip: Always request confirmation by email or SMS so you have a cancellation reference.

💷 Early Termination Charges

If you’re out of contract, there’s no fee to leave.

If you’re still in contract, EE may charge an early exit fee, calculated as:

  • Remaining months × monthly charge (ex. VAT)
  • Minus a 4% discount for early repayment

You’ll be told the exact charge when requesting your PAC/STAC or by texting INFO to 85075.

📦 Equipment Returns

Most EE mobile users don’t need to return anything. However, if you were provided with additional devices (like mobile routers or handsets on a lease plan), EE will confirm if anything needs to be returned.

💬 Still Being Charged?

Still getting billed after cancelling?

✔️ Make sure you:

  • Completed the 30-day notice period
  • Used the correct PAC/STAC code or confirmed via phone
  • Received written confirmation of your cancellation

If charges continue, contact EE with your reference to escalate the issue.

🗑️ Delete Your Account (Optional)

To fully close your EE online account and request removal of your personal data:

They may direct you to submit a data removal request via the privacy portal

Contact EE customer service and ask for account closure under UK GDPR