How to Cancel TalkTalk TV & Broadband UK

Looking to cancel your TalkTalk broadband or TV service? Whether you’re switching to another provider or no longer need the service, this guide explains how to cancel TalkTalk in the UK, what to expect during the process, and how to avoid early termination fees.

📋 What to Know Before You Cancel

TalkTalk contracts typically last 18 or 24 months. If you cancel before your contract ends, you may be charged an early termination fee unless you’re out of contract or switching providers under Ofcom rules.

You must give 30 days’ notice to cancel, and you may be required to return any equipment.

🎯 Can I Cancel TalkTalk Without Calling?

Unfortunately, TalkTalk currently requires cancellations to be made by phone or via live chat – there’s no self-service option to cancel broadband or TV online.

If you prefer not to call, live chat is the next best method:

  • Go to TalkTalk Contact Page
  • Select the chat icon and request cancellation
  • Keep a copy of the chat transcript as proof

✅ Cancel via Web Browser

You cannot cancel TalkTalk TV or broadband online. However, you can check your account status by logging in:

  1. Go to www.talktalk.co.uk and log into My Account
  2. Review your contract status and billing details
  3. Use the contact options below to cancel

☎️ Cancel by Phone or Chat

To cancel your TalkTalk service:

💡 Tip: When calling, press:

  • 1 for Broadband
  • Then 2 to confirm you’re not calling from your TalkTalk number (if applicable)
  • Enter your postcode when prompted

✅ You’ll need to verify your identity and confirm your 30-day notice. Ask for written confirmation.

💡 Switching to another provider? The new provider should cancel and arrange the switch on your behalf – check with them during sign-up. See following section for more information:

🔁 Can I Cancel by Switching Providers?

Yes – if you’re switching to another broadband provider that uses the Openreach network (e.g. BT, Sky, Plusnet), they can usually handle the cancellation for you.

This is part of Ofcom’s One Touch Switch system:

  • Simply sign up with your new provider
  • They’ll notify TalkTalk and arrange the switch
  • You won’t need to contact TalkTalk directly (in most cases)

📦 Return Your Equipment

TalkTalk may ask you to return:

  • Wi-Fi Hub router
  • TV box (if supplied)
  • Power cables or boosters

They’ll send you a prepaid return bag if needed. Failing to return equipment may lead to charges.

💬 Still Being Charged?

Still receiving bills after cancellation?

  • Make sure you completed the full 30-day notice period
  • Check that all services (TV, broadband, landline) were included in your request
  • Ensure the cancellation was confirmed by email

Contact TalkTalk support with your cancellation reference for assistance.

🗑️ Delete Your Account (Optional)

To fully close your TalkTalk account and request deletion of personal data:

  • Contact TalkTalk customer services (Phone or Chat)
  • Ask for account closure and request data removal under UK GDPR

👉 Also Cancelling a Streaming Service?

Here are some quick links to help you cancel other popular streaming platforms in the UK:

💡 Each guide includes step-by-step instructions, cancellation deadlines, and how to stop future charges.