How to Cancel Sky TV & Broadband UK

Need to cancel your Sky TV or Broadband service in the UK? This guide explains how to end your Sky contract, avoid early termination charges, and return any equipment — whether you’re switching providers or cutting household bills.

📋 What to Know Before You Cancel

Sky services typically come with 18-month contracts. If you’re still within your minimum term, you may face early cancellation fees. Outside of contract? You can cancel by giving 31 days’ notice.

You’ll also need to return Sky equipment like your Sky Q box or router if requested.

✅ Cancel via Web Browser

Sky does not allow online cancellation for TV or broadband. You must cancel via phone or message.

However, you can check your contract and billing info online:

  1. Go to www.sky.com and log into My Sky
  2. Click Your Products to view active services and contract terms
  3. Use the contact options below to cancel

☎️ Cancel by Phone or Live Chat

To cancel Sky TV or Broadband:

✅ Be ready with your account details. A 31-day notice period applies.

💡 Sky may offer you a retention deal — only accept it if it fits your needs.

📦 Return Your Sky Equipment

Sky usually requires you to return devices like:

  • Sky Q box
  • Sky Hub (broadband router)
  • Sky Mini box (if applicable)

They’ll send you a pre-paid returns pack. Not returning equipment could lead to charges — check your account or cancellation confirmation for return instructions.

💬 Still Being Charged?

Still getting billed after cancelling?

  • Make sure you received a cancellation confirmation
  • Ensure all services (TV, broadband, extras) were included in the request
  • Check your final bill and billing cycle

Contact Sky support for clarification if charges persist after the 31-day period.

🗑️ Delete Your Account (Optional)

Sky doesn’t currently offer a one-click account deletion. To fully close your account and request personal data removal:

Ask for account deletion under UK GDPR

Contact Sky customer service