How to Cancel BT TV & Broadband UK

Looking to cancel your BT Broadband or BT TV service in the UK? Whether you’re switching providers or cutting costs, this guide walks you through how to cancel BT services, avoid early exit fees, and ensure your account is properly closed.

📋 What to Know Before You Cancel

BT contracts usually run for 24 months. If you’re still in contract, you may be charged an early cancellation fee unless you’re moving to another BT service or you’re outside your minimum term.

You’ll also need to give BT 30 days’ notice to cancel, and you may need to return your BT Hub or TV box.

✅ Cancel via Web Browser

You can’t cancel BT TV or Broadband online — you must call BT or use live chat.

However, you can check your contract details by logging in:

  1. Go to www.bt.com and log in to My BT
  2. Click Your Products to check contract dates
  3. Use the contact methods below to cancel

☎️ Cancel by Phone or Chat

To cancel your BT Broadband or TV service:

  • Call BT Customer Services on 0800 800 150
  • Or use Live Chat at bt.com/help

📅 Give 30 days’ notice, and ask for a confirmation email to avoid billing errors.

💡 Tip: Ask if you’re eligible to cancel without fees if you’re out of contract or switching.

📦 Return Your Equipment

Netflix does not support direct cancellation through TV apps.
Use your phone or computer to cancel via your browser as shown above.

💬 Still Being Charged?

If you’re still seeing bills after cancelling:

  • Confirm you gave 30 days’ notice
  • Make sure you received a cancellation confirmation
  • Check if you have another service (like landline or mobile) still active

Contact BT support to resolve billing issues.

🗑️ Delete Your Account (Optional)

BT doesn’t offer a full self-service account deletion. If you want your account fully removed after cancellation:

Request account closure and personal data removal under UK GDPR

Contact BT support via phone or chat